Officer, Management Support and Operations

About Evidence Action

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.

Our model operationalises leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 11 countries, our team of 900+ has reached over 500 million people, working closely with governments to scale these interventions.

Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains.

Through Safe Water Now, we’ve saved the lives of over 15,000 children.

Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives.

At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions.

Job purpose

The Officer working with the Operations Manager, West and Central Africa will manage and perform confidential program management and administrative functions to ensure the Director, West & Central Africa's, operations flow smoothly. Through the Operations Manager, he/she will provide direct support to the Director, West & Central Africa’s office, managing and coordinating all administrative matters, financial programs, and technical matters requiring the Director, West & Central Africa’s direct attention.

Duties and responsibilities

1. Meeting and event coordination: 

• Support in planning and coordinating conferences and events, quarterly Manager’s meetings, all staff meetings, resource mobilization meetings, and regular remote meetings. This will typically entail developing or compiling a meeting agenda, taking & synthesizing meeting notes, and following up with relevant action points. 
• Develop presentation slides to be used at meetings. 

2. Administrative support: 

• Work with the Finance team to reconcile the Director, West & Central Africa advances, expenses, etc., and ensure proper filing of any related documentation; manage the Director, West & Central Africa's calendar/s.
• Liaise with office administration teams to arrange for travel logistics as needed.

3. Internal Communications: 

• Working closely with the designated staff, support, draft, edit, and proofread internal communications such as the newsletters, ensuring clarity and consistency. 
• Collate and draft country monthly reports, highlighting success stories and special interest stories, and craft compelling narratives with visuals.
• Support the writing of a WCA quarterly newsletter and other publications as required.

4. Operations Support: 

• Support the day-to-day administrative and operational tasks while ensuring the functionality of the WCA office. 
• Scheduling meetings, managing calendars, and organizing digital and physical files. 
• Support logistics for WCA events, workshops, or meetings, including venue booking, material preparation, refreshments, and attendee management.
• Help manage WCA office supplies and the functioning of the office equipment while also assisting with retirement compilations. 
• Perform data entry and maintain accurate records for various WCA operational metrics.

5. Operational policy reviews: 

• Through the Operations Manager, support the Director, West & Central Africa in reviewing, developing, and/or synthesizing operational policies as needed.

6. Other: 

• Provide stopgap support/capacity to other departments in the Country as needs arise.
• Perform any other tasks as may be assigned from time to time, with the approval of the Operations Manager, WCA.

Key Performance Indicators

• Special projects, meetings, and events, completed and delivered within agreed timeframes. 
• Appropriate storage of all files and documents is maintained. 
• All internal and external reports/minutes were delivered on time and accurate. 
• Accurate expense reconciliation with nil audit or compliance issues. 
• 100% schedule and calendar management.

Qualifications

•  A bachelor’s degree in a related field and at least 1-2 years of relevant professional experience 
• Tech-savvy and experienced in using a broad range of cloud-based tools and systems, including Google Apps (Docs, Sheets, Slides, Forms, etc.), Slack, etc
• Outstanding writing, presentation and communication skills.
• Exceptional attention to detail, coordination and organizational skills
• A creative thinker, quick learner, hard worker, able to clearly, proactively, and professionally communicate and juggle team priorities and competing deadlines
• Emotionally intelligent and able to build and maneuver professional relationships 

Working conditions

Normal office work conditions - both in-person and remotely supporting the Director, West & Central Africa through the Operations Manager, WCA.