Senior Key Account Manager

Within the Revenue team and more precisely within the Account Management team, you will manage and grow a portfolio of 60 to 80 Enterprise clients by being their privileged point of contact and ensuring their satisfaction.

Your objective is to drive our future growth by building relationships with prospects, clients and HR Media agencies. Your main mission is to deliver the best client experience possible, maximize upsell, crosssell, new sales opportunities and reduce churn.

As a key member of the Enterprise Sales team, you will contribute to our collective success by:

• Demonstrating sales excellence through accurate forecasting and CRM management

• Fostering collaborative relationships within the team

• Maintaining high standards of professionalism and performance

This role requires a strategic mindset focused on both relationship building and business development to achieve our growth objectives.

This role is based in Paris in order to be close to your customers and prospects (with up to 2 days remote work per week possible).

Scope & Responsibilities

As a Key Account Manager, you will be in charge of:

1/ Growing your existing client portfolio

Within this scope, you will be responsible for generating cross-selling, upselling and expansion opportunities, as well as reducing churn rate by:

• Portfolio ARR and NRR growth

  • Presenting new features, products and services

  • Anticipating renewals with potential upsell

  • Leading complex negotiations with multiple key stakeholders, including your clients but also HR & Media agencies

  • Transforming Annual Recurring Revenue (yearly subscriptions) and Non Recurring Revenue (one shot sales) opportunities 

  • Identifying and converting Non Recurring Revenue opportunities

• Client satisfaction:

  • Working closely with the Onboarding  team to ensure the best client experience

  • Advising on the best use of our products and services

  • Enhancing WTTJ products by sharing customers feedbacks in order to contribute to product, offer (pricing and packaging) and process improvements

  • Demonstrating leadership and expertise in supporting HR departments day-to-day challenges in their hiring and employer banding efforts.

2/ Signing new clients

Within this scope, you will be responsible for:

• Driving new business (including expansion) through inbound and outbound to build a strong pipeline to reach the target and close complex deals

• Work together with HR & Media agencies to maximize your sales strategy and closing opportunities

• Owning every step of the sales opportunity life cycle: get prospects’ meetings, determine the client’s needs, demonstrate WTTJ’s benefits, and guide the prospect through the purchasing steps to close the sale

3/ Internal WTTJ impact:

• Leading cross-team projects to impact positively the department and WTTJ business

• Onboarding, mentoring and supporting team members’ performance

• Contributing to build projects in order to improve Key Accounts team processes and methods with agility and adaptability

Onboarding

First, you will experience our corporate onboarding process which consists of discovering all of our teams and projects. Then, you will enjoy a specific onboarding dedicated to the Revenue team and your role (demos, phone pitch, documentations…). You’ll have the right ramp-up on your first quarter to achieve your goals. The idea is to give you all the necessary keys to reach your targets!

What you will find at Welcome to the jungle

An ambitious project in the recruitment and employer branding sector… and lots of ideas to make it grow! A team of 300+ people who are united, enthusiastic and passionate about building and growing our project. Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.

The main thing is that everyone can progress in the best conditions!