Department: External Affairs Team: AI for Impact (AI4I), SDG Accelerator Location: Office in New Delhi (hybrid working) but can also consider remote working in India, Sri Lanka or Pakistan Position type: Fixed-term contract until 31 March 2027, Full-time What the hiring manager says “In an era where AI's transformative power is rewriting industries, this role offers a unique opportunity to support the development and adoption of AI in low-middle income countries by and for underserved communities. Working on the ground, your role will be pivotal in supporting cutting-edge, innovative technologies and ensuring that no-one is left behind in capturing the positive benefits of AI. While supporting the mobile operators and partners in this fast-moving space, you will also drive uptake of the public sector while ensuring ethical principles are at the heart of your work. You will be part of a diverse team that is committed to foster AI innovation whilst also prioritising societal well-being, making a tangible impact on how AI shapes our world.” Mojca Cargo, AI for Impact Director About the Team The GSMA founded the AI for Impact (AI4I) initiative in 2017, to drive collaboration with partners across the public and private sector to commercially scale AI while protecting privacy and implementing ethics by design. The initiative brings together AI Leads from 29 mobile operators accounting for over 2 billion connections in 100+ countries. The GSMA also facilitates collaboration and knowledge sharing for a sound policy and regulatory environment and has been invited to support various regional and global AI initiatives and coalitions (OECD, UNESCO, AI Verify Foundation, etc). About the Role As our AI Market Engagement Manager you will be part of a small team that delivers a new multi-year work stream across the emerging Asia Pacific and African regions until March 2027. Its aim is to help unlock AI’s potential to enhance digital inclusion, provide innovative services and create new economic opportunities for underserved communities. This work stream is funded by development partners of the GSMA and is part of a wider Emerging Tech programme by the GSMA Mobile for Development team, delivered jointly with its Central Insights Unit and Innovation Fund. Key Responsibilities: You will report into the Senior Market Engagement Manager, whilst delivering the activities in close collaboration with the Central Insights Unit team and Innovation Fund. Furthermore, you will collaborate with other subject matter experts from across the GSMA to shape and deliver impactful projects. This includes colleagues in the Technology, Advocacy and Marketing departments, as well as our regional offices. Under the supervision of the Senior Market Engagement Manager, you will have pivotal role in driving activities in prioritised countries. You will provide implementation support and technical assistance to a shortlisted number of in-country projects to test, validate and scale use cases in collaboration with operators and partners. You will build your work on findings from previous in-country pilots, for example on local language models. You will also collaborate extensively with other GSMA colleagues and teams, to ensure your work is informed by the latest global and regional industry insights and trends. Supporting the development of the local AI ecosystem in the selected countries you'll bring together key stakeholders from the private sector (mobile operators and big tech), government, international development actors (e.g. UN agencies), start-ups and academia. You will help educate and raise awareness on the role that AI can play and how they can support in delivering impactful use cases and building capabilities. In some countries and depending on the projects, you will work with external contributors such as consultants and researchers to deliver your objectives. About You You are passionate about digital innovations and their transformative role in business, society and public sector. You have worked in the telecoms sector or adjacent industries, and have demonstrable experience in AI, big data, IoT, or any other emerging technology projects. You have a good knowledge of the broader AI landscape and have undertaken market engagement activities and digital innovation projects that helped the underserved in LMICs. You collaborated with the government as also international organisations and NGOs and have a strong understanding of LMICs landscape. You thrive in engaging with various stakeholders within the digital eco-system, at national, regional and international levels, through workshops, co-creation activities, and high-level conversations. You are familiar with responsible design practices and have affinity with considering ethical principles and their implications across the product cycle and relevant business processes. You are able to work in a small team and to show the necessary flexibility to ensure the collective job gets done, and that resource gaps are filled when and where necessary. You have experience in delivering results both through individual contribution and through leading culturally diverse, collaborative teams. You are a quick learner and have technical acumen that enables you to support the development of new AI applications, such as the creation of LLM in a local language. You have understanding of the key steps involved to develop AI innovations (e.g. data collection, preprocessing, cleaning, etc); model selection and training set up and fine tuning, evaluation and optimisation; and deployment. You have run innovative digital projects in emerging countries and have an understanding of AI and data analytics use cases that are relevant to the mobile industry. A highly motivated individual, you can manage projects and drive them through to completion with the ability to handle multiple tasks at the same time Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard. About the GSMA The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis. We invite you to find out more at gsma.com.