Crisis Counselor

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat.  We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.

Role: Crisis Worker 

Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Team Lead 

Classification: Nonexempt Full Time 

Union Role? Yes 

Salary Range: $26-$28 

Summary: 

Our Crisis Workers do the work Trevor was founded to do: supporting LGBTQ+ youth who need someone to talk to. A Crisis Worker is primarily responsible for supporting LGBTQ+ youth on TrevorText and TrevorChat, or TrevorLifeline, or on our 988 chat & text services or phone services, our life affirming crisis services programs for LGBTQ+ youth. In addition to providing direct crisis counseling, Crisis Workers are responsible for key administrative tasks required to provide high-quality, continuous crisis support. Staff in this role are expected to be able to work independently to support most crisis conversations.

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text and chat, and/or phone calls 
• Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Crisis Worker position 
• Follows all protocols and procedures related to taking time off 
• Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff) 
• Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation 
• Review and respond to performance and quality feedback from leadership
• Demonstrate fair, ethical, and equitable business practices 
• Learn eagerly, share knowledge appropriately, and improve continuously 
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines 
• Work, communicate, and collaborate effectively with others 
• Demonstrate attention to detail and accuracy in all work 
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

• Demonstrated knowledge, cultural competency of the youth we serve, and proven successful performance through coursework or relevant professional experience in a crisis care, contact center, or customer care setting 
• Bachelor’s degree in social work, counseling, psychology or other related areas of study OR 2+ years experience in a crisis care setting or other relevant professional experience preferred
• Proficiency in spoken and written English with strong communication and active listening skills 
• Demonstrated commitment to self-care and well-being, with an understanding of the importance of personal resilience in crisis intervention work. 
• Strong resilience and adaptability in handling crisis situations, with the ability to remain calm during challenging circumstances 
• Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth. 
• A quiet, private work environment with high-speed dedicated broadband internet

Why Trevor?

A career that truly makes a difference in the lives of LGBTQ young people–every single day

Outstanding benefits, including:

Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)

403(b) retirement plan with 3% match

Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer

Employee Assistance Program to  help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support

In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.

Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)

Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.

Online Subscription to Headspace, a digital mindfulness and meditation platform

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.