The John D. and Catherine T. MacArthur Foundation is one of the nation's largest independent foundations. The Foundation supports creative people, effective institutions, and influential networks building a more just, verdant, and peaceful world. We work on a few big bets that strive toward transformative change in areas of profound concern, including the existential threats of climate change, the challenges of criminal justice reform, revitalizing local news in the U.S., and corruption in Nigeria.

In addition, we maintain enduring commitments in our hometown Chicago, where we invest in people, places, and partnerships to build a more inclusive Chicago and in journalism and media, where we invest in more just and inclusive news and narratives.

We also make awards to extraordinarily creative individuals through the MacArthur Fellows program and for solutions to critical problems of our time through 100&Change.

For more information, please visit our website at www.macfound.org.

The Director of Knowledge, Records and Information Management is an operational leadership position responsible for developing, implementing and operationalizing knowledge, records and information management strategies and best practices throughout the Foundation at a time of transformative change driven by the opportunities afforded through the use of artificial intelligence and other technologies. The Director leads a small team and collaborates with other stakeholders throughout the Foundation to ensure knowledge, records and information management work is efficient, effective and equitable in support of the Foundation’s mission and goals. This position plays a critical role in promoting a culture of learning, collaboration and innovation at the Foundation with and among programs while, in partnership with the RIM Committee, also ensuring the management, disposition and appropriate destruction of records and non-records in all formats by leveraging current and emerging technologies, tools and systems.

Under the direction of the Managing Director of Core Services, Staff within Knowledge Management (KM) deliver KM-related capabilities throughout the Foundation: leading records and information management (RIM), managing the Foundation’s archival records, its intranet, the acquisition, organization and circulation of information resources and published materials, and supporting the information and research needs of Foundation Staff.

Job Description

Essential Duties and Responsibilities:

• Responsible for ensuring the management of the Foundation’s information assets, including at a program level, throughout their lifecycle with a demonstrated commitment to accessible and inclusive practices for managing, preserving and leveraging information and knowledge, while mitigating risk, enhancing operational effectiveness and efficiency, supporting decision-making,
• Responsible for identifying and implementing ways to leverage artificial intelligence, other emerging technologies, tools and systems to ensure knowledge, records and information management work is efficient, effective and equitable in support of the Foundation’s mission and goals
• Proactively collaborate and partner with stakeholders across the Foundation, including the Vice President and General Counsel, Chief Information Officer, Managing Directors of Programs and Managing Director of Evaluation and Learning, to meet Foundation, programmatic and operational goals
• Drive foundation-wide engagement, buy-in and change management related to knowledge, records and information management initiatives and work

Knowledge Management

• Oversee the implementation and management of processes and practices to capture, curate, preserve and promote the use of materials of intrinsic and enduring value, in any media, consistent with the RIM and Archives policies of the Foundation
• Document the Foundation’s information flows and key knowledge artifacts; particularly in regard to programmatic work; foster collaboration with knowledge creators to define business processes, policies, and procedures to ensure key knowledge is being efficiently and effectively captured and safely stored
• Participate in the ongoing co-development, application, and maintenance of the information architecture and technology which facilitates the Foundation’s capacity to mine its records and intellectual assets. Collaborate with partners across the Foundation to implement information architecture, including appropriate governance, practices and procedures
• Participate in collaborative data and information sharing, analysis and insights work to support mission-aligned learning, decision-making and purposeful change in the Foundation (Collaborative Data Insights, Evaluation and Learning)
• Manage the Foundation’s intranet site (the Hub) and, in collaboration with partners across the Foundation, review current program knowledge repository (the Loop) and decide how best to meet and anticipate knowledge needs of the Foundation
• Ensure that archival and other records of the Foundation are made appropriately available to meet the information and learning needs of Staff and others in concordance with the Foundation’s RIM and Archives policies
• Collaborate with stakeholders across the Foundation to govern cross-organizational data sharing and integration among enterprise systems and ensure data consistency and accuracy wherever data resides
• Provide service capacities to analyze and respond to research requests using appropriate internal and/or external sources with nimble processes and resources that meet current and changing organizational needs

Records and Information Management

• Strategic and operational leadership of the Foundation-wide records and information program (RIM) in partnership with the RIM Committee to improve business operations ensuring the stewardship, appropriate accessibility and reuse of information, and compliance with law and best practices in the management, storage and disposition of records in all formats
• Oversee the ongoing implementation and operationalization of the RIM Policy and program. Ensure that procedures are established for proper dispositioning of records and non-records, maintain the integrity of Foundation records and provide appropriate access control over the Foundation’s information assets
• Provide robust training and outreach on the types of information important to the foundation, the systems in which to store and harness that information, and how to access that information; introduce new staff to their records management responsibilities; and guide how to leverage information as an asset

Networks

• Foster strong partnerships across the philanthropic sector and the knowledge, records and information management profession to demonstrate the Foundation’s leadership and commitment to managing, preserving and leveraging institutional program knowledge in support of learning
• Keep abreast of developments in the use of emerging technologies, including artificial intelligence, and their application to knowledge, records and information management

The position is hybrid and based in Chicago, Illinois.

Annual salary for this role will start at $154,185. We offer a generous total compensation package that emphasizes both base salary and a comprehensive benefits package to support your life, health, and well-being.

Physical Requirements and Work Environment

The work environment is an office setting. Intermittent physical activities will include bending, reaching, sitting, and moving around the office during working hours. Reasonable accommodations may be made to enable a person with physical disabilities to perform the job.

Qualifications

• Minimum of 10 years of experience in the records, information and knowledge management fields with experience in developing a secure, learning-centered, multi-leveled information environment and implementing an efficient and effective records and information management program
• Extensive experience leveraging information and knowledge management tools, systems and technology, particularly Artificial Intelligence (AI), to accelerate the work (for example, archives, repository, content and document management, including retention and destruction)
• Minimum of five years of Staff managerial experience in related field
• Master’s degree or equivalent experience in information/library science, business administration, or related discipline
• Demonstrated ability to manage complex projects, cultivate productive working relationships, mentor and lead by example, and build a culture of excellence in quality and service
• Facility with communicating ideas, requirements, and recommendations persuasively to stakeholders across all levels using a variety of methods
• Facility in cultivating relationships, building partnerships, and collaborating with internal stakeholders to deliver on goals and drive the work
• Outstanding judgment, initiative, and motivation
• Demonstrated knowledge of records and information management principles, techniques and technology for classification, preservation, search, and records retention, in all format