Donor Relations Manager (bilingual)

Applications will be accepted until 9:00am EDT on  28 May 2026

Position Status: Permanent, 37.5 hrs. per week

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.

The Donor Relations Manager will lead donor stewardship strategy and directly manage a bilingual supporter services team for MSF Canada, ensuring every donor interaction reflects the organization's mission and values, while overseeing donation processing, handling escalated donor care, and collaborating with internal teams and external partners to continuously improve the end-to-end donor experience. 

MSF Canada is looking for someone who will be responsible for the following:  

• Operational support : Customer Service focus to ensure contact center service levels are met or exceeded; Quality Assurance focus to analyze and monitor weekly performance and provide feedback; Develop and execute stewardship strategies to meaningfully engage donors and increase retention. 
• Donor Relations team management : Lead in the hiring and development of the team members to achieve their goals, establishing trust, respect, recognition and mutual accountability in a high performance, collaborative environment. 
• Relationship building and team orientation : Recommend changes to policy and workflow to improve data processes and best practices; Collaborate with colleagues from Fundraising Systems unit to ensure that the data is clean and ready to use 

CLICK HERE for complete job description.

The successful candidate will bring MSF Canada:  

• Demonstrated team management experience in a bilingual environment (English and French)
• Demonstrated interpersonal and communication skills and ability to build relationships with diverse donors. 
• Detail-oriented, organized, and capable of managing multiple projects simultaneously. 
• Proficiency with CRM systems and donor management tools. 
• Ability to write compelling donor communications. 
• Familiarity with philanthropic environments or nonprofit fundraising best practices. 
• Education or training in Fundraising, Customer Service, Call Center operations, or a combination of training and relevant experience. 

From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development, all within an inclusive, values‑driven culture.

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the Human Resources team.