Donor Services Coordinator
The Michael J. Fox Foundation for Parkinson's ResearchJob Title: Donor Services Coordinator
Position Summary:
The Michael J. Fox Foundation for Parkinson's Research ("the Foundation") is seeking top talent for its Donor Services Coordinator position. Reporting to the Senior Manager of Donor Services, this position supports daily donor services operations at the Foundation, including donation intake, gift documentation, deposits, batch preparation, matching gift requests, donor inquiries, and donor record maintenance. The role serves as a key customer service contact for donors, constituents, fundraisers, and internal partners, providing timely, accurate, and solution-oriented support while helping maintain quality control, response consistency, and a strong donor experience.
This is a hybrid-flex position that will require in-person attendance at the Foundation's office in New York City.
Key Responsibilities:
- Serve as in-office point person for mail delivered to the office and forwarded from the Foundation’s PO Box; sort donations from general mail and prepare gifts for processing
- Serve as primary support for the donations phone line, delivering prompt, courteous, and accurate assistance to donors, fundraisers, and internal partners while documenting inquiries and follow-up needs appropriately
- Scan all donations and financial documentation, maintain electronic files, and ensure records are organized, complete, and accurate
- Support check deposits through electronic banking; prepare cash deposits and deliver them to the bank as necessary
- Prepare donation batches for data entry, set up batch templates in the CRM, and attach relevant media to support timely and accurate processing
- Manage donation inquiries through Zendesk, responding to external constituents within 24–48 business hours with clear, empathetic, and solution-oriented communication
- Respond to internal inquiries submitted through the Donor Services Inbox within 24–48 business hours, providing timely, accurate, and collaborative support to fundraising and operations teams
- Complete matching gift requests in electronic and paper formats and maintain the related tracking system
- Maintain quality control and high levels of accuracy across gift processing, data entry, documentation, and donor records
- Manage time effectively across service channels and operational tasks that require response or resolution within 48 business hours
- Identify opportunities to strengthen internal processes, improve response consistency, and elevate donor and constituent support across the Donor Services team
- Create and maintain documentation and SOPs as needed to support consistent donor services workflows
- Complete other projects and tasks assigned
Qualifications & Skills:
- Strong written and verbal communication skills, with the ability to provide clear, empathetic, and professional support to donors, constituents, fundraisers, and internal partners
- Strong attention to detail, with the ability to maintain accuracy when handling donor, financial, and gift-processing information
- Ability to manage multiple priorities, service channels, and deadlines in a fast-paced operational environment
- Proficiency with Microsoft Office; experience with Salesforce or another fundraising CRM is preferred
- Experience with Zendesk or another customer service/ticketing platform is preferred
- Ability to lift and carry packages up to 25 lbs
Compensation & Benefits
Individual compensation for this role is dependent on a variety of factors, including, but not limited to, qualifications, skillsets, and applicable laws. In addition to salary, the Foundation offers a comprehensive benefits package, including:
- 15+ options for medical insurance (with the Foundation paying 90 percent of the premiums)
- Competitive dental and vision plans
- 401(k) plan with 6 percent employer contribution
- Flexible spending accounts
- Employer paid life and disability insurance
- 18 Vacation Days; 12 Well-Being (Sick) Days; 2 Personal Days; summer Fridays (office closure at 2pm) and a summer holiday week over July 4
- Flexible work environment. We trust all employees to work closely with their manager and colleagues to determine when, where and how programs and projects get done.
Employees are also eligible for a discretionary bonus on an annual basis. The Foundation provides staff and leadership cultivation through regular training courses and events.
How to Apply:
Interested candidates should submit a resume and thoughtful cover letter describing through examples, their specific qualifications and interest in the position. If you think that your skills are transferable and can add value to this role, please apply. Applicants who best match the position’s needs will be contacted.
About Us:
The Michael J. Fox Foundation for Parkinson’s Research was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest nonprofit funder of Parkinson’s disease research, having funded over $2 billion in research projects in both academic and industry labs worldwide.
Visit www.michaeljfox.org for more information.
Research has shown that people from marginalized communities apply to roles only when they meet 100% of the job requirements. If you think that your skills are transferable and can add value to this role, and you are someone who will contribute to our efforts to build and support a diverse, equitable and inclusive workforce, we strongly encourage you to apply.