IT Helpdesk Technician

Position title: IT Helpdesk Technician

Department: Corporate Services

Reporting to: Senior Helpdesk Technician

Location: London - Please note that if your right to work in one of the listed locations is not confirmed at the time of applying, C40 will be unable to proceed with your application.

Salary: (Grade 5) GBP £46,256 gross per annum - Due to its commitment to maintain equity and fairness, C40 operates on a spot salary model. This means that our employees are paid the same salary according to their grade and location.

Term: Indefinite contract

Background

C40 is a network of nearly 100 mayors of the world’s leading cities, who are working to deliver the urgent action needed right now to confront the climate crisis, and create a future where everyone, everywhere can thrive. Mayors of C40 cities are committed to using a science-based and people-focused approach to help the world limit global heating to 1.5°C and build healthy, equitable and resilient communities. Through a Global Green New Deal, mayors are working alongside a broad coalition of representatives from labour, business, the youth climate movement and civil society to go further and faster than ever before.

Our international staff work with the C40 network under the leadership of city governments to deliver this mission. Using a data-driven approach, our team identifies and promotes the exchange of proven programmes and policies developed by cities; provides world-class research, technical expertise and access to key partners to deliver new programmes and policies with cities; and communicates cities’ individual achievements and collective leadership.

Diversity Statement

C40 is committed to supporting and promoting equity and diversity and creating an inclusive working environment for everyone. We believe that when people with different life experiences are involved in decision-making, we deliver better.

We believe having a diverse workforce ensures we connect better with all the different communities and people affected by the climate crisis. This enables us to make better decisions which lead to better outcomes in the work we do through increased creativity, productivity, greater global impact alongside a broader perspective and approach to our work.

We welcome applicants that are diverse in terms of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is for C40 to be an environment where everyone, from any background, can flourish and can be themselves whilst contributing to our mission. If you identify as a person with a disability, we work to provide reasonable appropriate measures and any additional support needed to provide an equitable working experience. If you are living with a disability, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

C40 promotes a work culture where staff can input to improve equity, diversity and inclusion through staff-led groups and formal forums. We know that creating our ideal working environment is a learning process and we are committed to the ongoing effort.

Department description

The C40 IT team is responsible for providing support to about 500 staff members in over 40 countries. Support is primarily handled remotely with support teams based in New York and London. The infrastructure is cloud-based using third-party suppliers.

Position description:

The Helpdesk Technician will be responsible for addressing the day-to-day helpdesk tickets; reviewing inventory needs; monitoring and proactively managing computers and phones; supporting and helping to implement security procedures; and addressing special IT projects as necessary. The Helpdesk Technician will report to the Senior Helpdesk Technician and will work closely with other employees on the IT Team and the Corporate Services department to plan and implement strategic IT projects across the organisation.

Responsibilities:

• Address incoming IT Helpdesk tickets, ensuring that the level of service offered to staff meets the high standards required by C40.
• Support staff in the use of Google Workspace, Slack, Microsoft Office, Asana, Okta and Zoom in a macOS and iOS environment.
• Monitor and proactively manage Apple computers and iPhones through Jamf Pro.
• Use a remote support solution (BeyondTrust) for day-to-day troubleshooting.
• Set up and ship laptops to new employees and onboard them on their first day.
• Monitor and proactively manage antivirus protection solutions (Sophos).
• Organizational management of physical inventory and IT supplies in the London office.
• Support the IT Team in the continuous development and maintenance of system monitoring processes.
• Facilitate monthly All Staff Call meetings via Zoom in the London office.
• Help design and perform occasional staff IT training sessions.
• Occasional travel for yearly C40 events may be required.
• Other duties and responsibilities as the team needs.

Person specification:

• Demonstrable experience in supporting Macs and iPhones within an organisational setting.
• Experience with project management or being a member of a complex project team.
• Experience with helpdesk ticketing systems.
• Experience with cloud-based infrastructure.
• Experience with maintaining macOS and iOS devices at the enterprise level.
• Strong written and verbal communication skills.
• Ability to prioritise and manage complex helpdesk tickets in a busy environment.
• Ability to have a flexible approach to problem-solving.
• Willingness to share ideas to improve procedures already in place.
• International experience is desirable.
• Knowledge of Okta, Google Workspace, Microsoft Office, Asana, Slack, Zoom and Jamf Pro, and/or similar services, desirable.
• Previous experience in the non-profit or governmental sector is desirable.
• Applicants must be based in London and work in the C40 London office a minimum of three days a week (or more if preferred).

Other requirements

Applicants must already have the right to work in the United Kingdom. Moderate travel will be required as part of the role.

We seek to recruit individuals who not only have the appropriate skills and experience for the role, but are committed to carrying out their roles in line with our organisational values.

C40 offers a comprehensive benefits package to support employee well-being and work-life balance:

• Paid Time Off: Full-time employees receive 35 days of paid time off annually, which includes all national holidays.
• Company Close-downs: In addition to the standard paid time off, C40 provides two non-contractual, non-statutory close-down weeks each year (mid-year and end-of-year) for a full break.
• Parental Leave: All employees are eligible for up to 52 weeks of parenting leave. The first 16 weeks are paid at 100% of the employee's current salary. Weeks 17 through 52 are unpaid by C40, unless payment is required by national law.
• Flexible Working: C40 supports flexible working arrangements to enhance work-life balance, provided they align with business requirements.
• Time off in Lieu (TOIL): Employees can take TOIL to recover following periods of excessive hours or travel in line with C40’s Toil Policy.
• Sick Leave: Entitlement to sick leave increases upon the successful completion of the employee's probation period.
• Employee Training: Training and development opportunities are available to all staff (excluding temporary staff and interns) after they have completed and passed their probation period.
• Employee Assistance Programme (EAP): Confidential services, such as counselling, are accessible for short-term support.

C40 offers additional benefits based on specific location requirements. This might include Private Pension Schemes and/or Private Health Insurance (where publicly funded healthcare is not available). Therefore, availability is determined on a country by country basis.

Application process

Interested applicants should submit a curriculum vitae and cover letter. The closing date for receipt of applications is Tuesday, 4th August 2026 at 5pm BST.C40 reserves the right to close this job opening before the closing date for applications so please do submit applications early.

To learn more about the work of C40 and our cities, please visit our website or follow us on X, Instagram, Facebook and LinkedIn.