Lead AI & Knowledge Enablement Specialist

ABOUT US We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Are you passionate about driving AI adoption and empowering teams to unlock the full potential of tools like M365 Copilot across a global organization? Do you thrive on shaping knowledge strategies that fuel smarter AI agents and create scalable, efficient ways of working? Are you ready to lead change, foster innovation, and engage diverse stakeholders to embed AI into the heart of operational excellence? You will play an integral part in supporting this transformation. By applying for this role, you'll be part of an innovative and forward-thinking organization committed to delivering cutting-edge solutions to our clients. You'll work with a diverse and inclusive team, collaborate with senior stakeholders from various backgrounds across a global organization, and contribute to an equitable work environment. This role combines AI adoption leadership with driving knowledge management across Swift. You will spearhead initiatives to increase AI literacy, maximize value from M365 Copilot, and embed AI-driven ways of working into the Core Operations organization. Additionally, you will establish frameworks for knowledge lifecycle management and AI agent development, ensuring scalability and efficiency. What to expect In this role you will: Shape and drive the AI adoption vision for Core Operations, grounded in a clear understanding of the organization’s current maturity, appetite for change, and strategic priorities. Partner with enterprise AI to increase AI literacy across managers and staff within Core Operations, enabling effective use of M365 Copilot. Champion organizational change management to engrain AI into daily workflows. Identify and unlock pockets of efficiency through AI-driven insights, making work more scalable. Use data-driven adoption metrics to measure success and refine strategies. Act as an AI ambassador, fostering a culture of innovation and continuous improvement. Partner with domain experts and knowledge owners to curate, structure, publish, and reuse trusted knowledge assets at scale. Establish and maintain knowledge of lifecycle management processes to ensure relevance, quality and ownership. Assess, enrich, and structure knowledge for AI ingestion, enabling more accurate and contextual Copilot and agent responses. What will make you successful? We are seeking professionals with: Strong understanding of AI technologies, M365 Copilot capabilities, and prompt engineering. Familiarity with knowledge management frameworks and AI-driven content curation. Experience in organizational change management and digital adoption strategies. Ability to translate business needs into AI use cases and actionable solutions. Excellent stakeholder management and communication skills. Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous. You are a team player and not afraid to roll up your sleeves to support this transformation. High level of autonomy and self-motivation. What we offer We put you in control of career We give you a competitive package We help you perform at your best We help you make a difference We give you the freedom to be yourself We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification. Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us. Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day. Interested in working at Swift, but the role you are looking for is not available yet? Please create an account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.