Learning Community Experience Associate: Johannesburg

Are you naturally warm, engaging, and comfortable interacting with people from all walks of life? We’re looking for a Learning Community Experience Associate with exceptional interpersonal skills, a welcoming presence, and a professional attitude. You should be vibrant, respectful, and confident in creating positive first and lasting impressions.

This role requires emotional intelligence, cultural awareness, and the ability to remain composed under pressure. If you’re reliable, eager to learn, and thrive in a dynamic, people-centered environment, we’d love to hear from you!!

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. We've embarked on an independent journey to provide world-class tech, creative and entrepreneurship skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech, creative and entrepreneurship industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our learners for in-demand roles.

We achieve this by:

• Providing young professionals with access to the most in-demand tech, creative and entrepreneurship skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and creators through challenging, real-world coursework.
• Building a lifelong, impactful community of professionals and entrepreneurs that support them at all stages of their career journey. 

Our impact thus far:

• 205k+ learners since 2021
• 117k youth in work

13k youth starting own ventures

• 66k youth in jobs through entrepreneurship

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

ALX South Africa is looking for a Learning Community Experience Associate, who will be responsible for creating a supportive, engaging, and high-accountability learning environment for learners enrolled in our Career and Creative Tech programmes. The programmes include Virtual Assistant to Content Creation and Graphic Design.

Based at the Johannesburg hub, the associate will play a key role in ensuring learners remain motivated, connected, and on track throughout their learning journey. The role focuses on activating paid learners into the programme and sustaining engagement through mentorship, masterclasses, community learning events, and personalised communication.

The success of this role will be measured by the activation rate of paid learners and ensuring learners graduate from their programmes. By combining community building, learner support, and proactive outreach via calls, SMS, WhatsApp, and email, the associate will help learners overcome challenges and remain committed to completing their programmes.

Specific Responsibilities

Learner Activation & Onboarding

• Drive the activation rate of paid learners by ensuring new learners successfully start their programmes.
• Guide learners through onboarding, helping them understand programme expectations, tools, and milestones.
• Conduct welcome calls and orientation sessions to ensure learners feel supported from day one.
  
  

Learner Retention & Engagement

• Increase learner retention through consistent, personalized outreach via calls, SMS, WhatsApp, and email.
• Provide encouragement, accountability, and guidance to help learners remain committed to their goals through innovative solutions.
• Monitor learner engagement and progress to proactively address disengagement and improve graduation rates.
  
  

Community Strategy & Building

• Develop and execute an in-person learning community-building strategy and roadmap that aligns with the organization’s mission and values and drives engagement and student retention.
• Create engaging content, events, and experiences that provide in-person learning, foster community interactions, and cultivate a strong sense of learner ownership.
• Collaborate with cross-functional teams (product, marketing, alumni, and operations) to develop and execute community initiatives, integrating learner feedback into programme improvements.
• Build a vibrant, inclusive learning community within the Johannesburg hub, as well as online and offline for learners located outside Johannesburg.
• Stay up-to-date with industry trends, best practices, and new technologies in learning, community management, and career/creative tech education to continuously enhance the community experience.
  
  

Data Monitoring & Evaluation

• Monitor and analyse community metrics (activation, engagement, retention, and graduation) to identify areas for improvement and growth.
• Evaluate the success of community programs, events, and initiatives, and recommend strategies to enhance the learner experience.
• Maintain accurate records of community engagement, learner feedback, and initiatives for reporting and program optimization.

Learner Support & Customer Service

• Provide excellent customer service to learners, addressing queries, challenges, and concerns promptly and empathetically.
• Offer mentorship, guidance, and referrals to additional resources to support learners throughout their journey.
• Coordinate mentorship opportunities and masterclasses with industry professionals and alumni.
  
  

Hub Engagement

• Maintain a strong physical presence at the Johannesburg hub (3–5 days per week) to support in-person learner engagement and community.
• Create a welcoming and productive hub environment where learners can collaborate, learn, and grow.

Skill Requirements - Essential

• 1–3 years of experience in community management, learner support, education programmes, or youth development initiatives.
• Experience working in learning environments, bootcamps, training programmes, or education organisations.
• Proven experience supporting young professionals, students, or early-career talent through coaching, mentorship, or programme facilitation.
• Experience organizing and facilitating events, workshops, or masterclasses for learning communities.
• Experience engaging communities through digital communication channels such as WhatsApp groups, email campaigns, or online forums.

Skill Requirements - Preferable

• Familiarity with career pathways in the digital economy, particularly in areas such as Virtual Assistance, Content Creation, or Graphic Design.
• Experience using CRM systems, learner management systems (LMS), or data tracking tools to monitor engagement and learner progress.
• Prior experience working in fast-paced, mission-driven organisations focused on youth empowerment, skills development, or entrepreneurship is an advantage.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
• Community-Oriented: Passionate about building meaningful connections and creating environments where people feel supported and motivated.
• Learner-Centric: Deeply committed to helping learners succeed, with the empathy and patience to guide individuals through challenges.
• Proactive & Accountable: Takes initiative to identify disengagement early and intervenes to support learner success.
• Strong Communicator: Comfortable communicating across multiple channels (calls, WhatsApp, SMS, and email) while maintaining a personalized and professional tone.
• Organised & Data-Informed: Able to track learner engagement, measure outcomes, and adapt strategies to improve activation and graduation rates.
• Energetic & Positive: Brings enthusiasm to community events, mentorship sessions, and daily learner interactions.

Employment Type

This role is a full-time position.

Work Hours

The required work hours are 40hrs per week. Hybrid: work 3-5 days a week in the hub.

Preferred Time Zones

The preferred time zones are SAST.

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.