Manager, Customer Success
LinkedIn
1 day ago
Full-time
On-site
Cuauhtémoc CMX Mexico
Company Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team. This team plays a critical role in ensuring our customers achieve meaningful outcomes with LinkedIn’s Talent solutions.
As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio. You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success.
You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales, Product, and Operations.
Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance and growth-oriented culture
Attract, hire, and retain top talent, while maintaining a strong pipeline for future hiring needs
Model an “always be coaching” mindset, providing ongoing feedback, mentorship, and career development support
Partner with Customer Success leaders across LATAM to drive alignment and share best practices
Customer Outcomes & Impact
Ensure customers achieve measurable outcomes through strong adoption and engagement with LinkedIn Talent solutions
Develop deep expertise in LinkedIn products, customer use cases, and regional market dynamics
Engage directly with senior customer stakeholders to support strategic accounts and mitigate renewal risk
Guide your team through complex customer scenarios, including escalations and executive-level conversations
Business & Operational Leadership
Own the health and performance of your segment, including renewal forecasting, risk management, and retention outcomes
Drive consistent execution against key metrics, including adoption, engagement, churn reduction, and customer value realization
Coach your team to effectively use CRM and Customer Success platforms (e.g., Microsoft Dynamics, Gainsight) to manage customer health, track engagement, and inform decisions
Leverage data and insights to identify trends, improve predictability, and elevate team performance
Lead your team through change, ensuring clarity in priorities, processes, and tools
Identify and implement improvements to post-sales processes, systems, and ways of working within your team and segment
Contribute to regional initiatives and support the rollout of global programs, ensuring strong execution and local adoption
Cross-Functional Partnership
Partner closely with Sales leadership to align on account strategy, customer health, and business goals
Collaborate with cross-functional teams (e.g., Product, Operations, Marketing) to represent the voice of the customer and drive improvements
Contribute to regional and global initiatives, ensuring effective execution and local relevance
Qualifications
Basic Qualifications:
Fluent in Spanish and English
7+ years of customer-facing experience in a SaaS, technology, or related industry
1+ year of people management experience or demonstrated leadership through cross-functional initiatives
Preferred Qualifications:
Portuguese proficiency is a plus
Experience in recruitment technology, HR tech, or learning and development solutions
Strong understanding of the LATAM market and operating within a global organization
Proven ability to lead teams through change and drive business outcomes in a matrixed environment
Strong communication and influencing skills, with the ability to engage effectively with internal and customer stakeholders
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team. This team plays a critical role in ensuring our customers achieve meaningful outcomes with LinkedIn’s Talent solutions.
As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio. You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success.
You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales, Product, and Operations.
Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance and growth-oriented culture
Attract, hire, and retain top talent, while maintaining a strong pipeline for future hiring needs
Model an “always be coaching” mindset, providing ongoing feedback, mentorship, and career development support
Partner with Customer Success leaders across LATAM to drive alignment and share best practices
Customer Outcomes & Impact
Ensure customers achieve measurable outcomes through strong adoption and engagement with LinkedIn Talent solutions
Develop deep expertise in LinkedIn products, customer use cases, and regional market dynamics
Engage directly with senior customer stakeholders to support strategic accounts and mitigate renewal risk
Guide your team through complex customer scenarios, including escalations and executive-level conversations
Business & Operational Leadership
Own the health and performance of your segment, including renewal forecasting, risk management, and retention outcomes
Drive consistent execution against key metrics, including adoption, engagement, churn reduction, and customer value realization
Coach your team to effectively use CRM and Customer Success platforms (e.g., Microsoft Dynamics, Gainsight) to manage customer health, track engagement, and inform decisions
Leverage data and insights to identify trends, improve predictability, and elevate team performance
Lead your team through change, ensuring clarity in priorities, processes, and tools
Identify and implement improvements to post-sales processes, systems, and ways of working within your team and segment
Contribute to regional initiatives and support the rollout of global programs, ensuring strong execution and local adoption
Cross-Functional Partnership
Partner closely with Sales leadership to align on account strategy, customer health, and business goals
Collaborate with cross-functional teams (e.g., Product, Operations, Marketing) to represent the voice of the customer and drive improvements
Contribute to regional and global initiatives, ensuring effective execution and local relevance
Qualifications
Basic Qualifications:
Fluent in Spanish and English
7+ years of customer-facing experience in a SaaS, technology, or related industry
1+ year of people management experience or demonstrated leadership through cross-functional initiatives
Preferred Qualifications:
Portuguese proficiency is a plus
Experience in recruitment technology, HR tech, or learning and development solutions
Strong understanding of the LATAM market and operating within a global organization
Proven ability to lead teams through change and drive business outcomes in a matrixed environment
Strong communication and influencing skills, with the ability to engage effectively with internal and customer stakeholders
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.