Manager, Global People Operations

Manager, Global People Operations

Location: Delhi, India

About IDinsight

We amplify social impact by partnering with leaders to develop tailored solutions. Our mission is to use data and evidence to help leaders combat poverty worldwide.

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

• Support clients’ use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 280 outstanding colleagues operates in nearly two dozen countries worldwide. Learn more about our mission and values at www.IDinsight.org.  

About the Manager, Global People Operations role

Our Global People Operations team is the fuel maintaining a uniquely dynamic and high-achieving multicultural, multi-regional team at the cutting edge of how evidence is used to improve global development programs. This team’s mandate is to attract top talent, create the best place to thrive at work, and develop the processes to allow IDinsight teams to focus on achieving social impact. 

Our team is currently looking for a Manager, Global People Operations. This role would be a great fit for someone who thrives working in a fast-paced, high-energy, get-it-done hybrid environment, and is excited to grow professionally alongside a high-performing team. An ideal candidate is someone who can contribute to the team’s strategy and high-level processes while also being able to quickly translate ideas into action and execute accordingly. They will be required to proactively step in to lead, support and coach teammates to ensure we get stuff done (GSD). 

The Manager, Global People Operations will be responsible for the following workstreams:

People operations

• Oversee the core people operations function, ensuring smooth execution of recruitment, performance , and organizational policies. 
• Manage the payroll team across all IDinsight offices, ensuring timely, accurate, and compliant processing, overseeing knowledge management systems, approving payroll records.
• Lead the global recruitment function, by implementing improvements that attract top talent, running as-needed hiring drives, and supporting regional recruitment teams whenever necessary.
• Manage the administration of employee benefits, including health insurance, leaves, and stipends; maintain strong relationships with our external brokers and benefits providers to ensure comprehensive, cost-effective coverage.
• Lead periodic reviews of benefit offerings to align with organizational values and market standards.
• Oversee global mobility processes, coordinating with PEOs/ EORs to ensure legal  resource engagement and compliance in the countries where we work. 
• Develop and maintain global and local HR policies, handbooks, and guidelines to ensure legal compliance and cultural fit, in coordination with the Policy Review Committee.

Strategic alignment

• Lead priority projects and strategic planning processes related to IDinsight’s global people operations systems, particularly in the areas of recruitment, payroll, and legal employment frameworks. 
• Ensure priorities align with the broader Global & Regional Operations teams, and collaborate across departments to drive execution.
• Implement initiatives and build systems, in conjunction with applicable stakeholders or contributors, that focus on further improving IDinsight’s organizational culture and the IDinsighter experience.

Qualifications

Required qualifications

• 5-10 years of relevant experience with People Operations in global organizations;
• Detail- and execution- oriented, able to take a task from high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong communicator in multiple fora (written communications, public speaking, teamwork and upward management);
• Strong desire for professional growth and development, with track record of openness to give and receive feedback;
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations;
• Ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Enthusiasm and track record working effectively with international, cross-cultural, and diverse teams.

Desired qualifications

• Knowledge of and/or experience with human resources, talent acquisition, and organizational productivity software, including an HRIS and ATS platform; experience with BambooHR, Lattice, and Slack preferred.
• Knowledge of and/or experience with employment, immigration, and related compliance requirements for U.S. nonprofit entities operating internationally.
• Knowledge and experience of labor compliance 
• Technical skills in Microsoft and Google Suites, Airtable, and data analysis
• (Bonus) Knowledge of and/or experience of business operations including non-financial compliance in Local and/ or Global Organizations.

Professional development

Skill and career development are core to IDinsight's values and long-term impact strategy, and have been noted highlights of teammates’ experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and are given considerable autonomy when ready. They maintain professional development plans and are given "stretch" opportunities designed to strengthen a variety of skills. Real-time feedback is embedded in our culture and formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to utilize to explore their career interests and develop their skills.

Nuts & bolts

Location

This position is based in IDinsight’s Delhi, India office.

Start date

The start date of this position is July 2025 with preference for candidates that can start immediately. We expect a 2 year minimum commitment, with regular professional development conversations and potential for a long-term career at IDinsight.

Work authorization

IDinsight is able to sponsor employment visas for all nationalities; however, we will prioritize candidates who do not require IDinsight to sponsor work authorization. All candidates who are not currently located in our country offices listed above will be expected to relocate to their office locations at the onset of their employment. 

Compensation

Compensation and benefits are commensurate with the qualifications and experiences IDinsight is hiring for, and competitive within the global development sector. We are especially proud of the people-focused benefits we offer including comprehensive international health insurance, including mental health coverage; paid vacation, sick, and parental leave; relocation benefits; a travel stipend; technology and work from home stipends; a professional development budget; and more.

Please note, as a non-profit, we are unable to provide compensation similar to leading private sector organizations. 

How to apply

Please ensure that your CV includes relevant professional and personal experience as well as details on academic qualifications. CVs can range from one to two pages. Please note, headshot photographs, parental details, birth dates, marital status and other personal information not relevant to the application do not need to be included in your CV. Additionally, we strongly encourage you to use your cover letter to highlight why you want to work for IDinsight specifically, and what has prepared you to succeed in the role you’re applying for. A customized cover letter is an important part of IDinsight’s recruiting process as it allows us to understand your motivations for the position, relevant skills, and clarity of writing.

More information, including details on IDinsight’s hiring process and frequently asked questions, can be found online at IDinsight Careers. Any questions should be directed to [email protected]. 

IDinsight’s commitment to reducing power asymmetries

IDinsight is committed to reducing power asymmetries in the social sector. Our commitment to diversity, equity, and inclusion reflects our understanding of the need for the sector to abandon unhealthy practices of the past. We wish to be part of a new generation of international NGOs who are honest about this history and transparent about our role in the present. Our commitment is also aligned with the impact of our work. 

We seek a workforce that is inclusive of a variety of perspectives that will help us refine and improve our methods and relationships, and strengthen the services we provide our clients and their communities or constituencies. The following commitments represent our vision for the IDinsight team:

1. IDinsight will have greater representation from the populations with whom we work and clients we serve.
2. IDinsight will have greater representation from the countries in which we work.
3. Across all countries in which we recruit, we will seek greater representation from historically excluded communities.
4. IDinsight will foster an inclusive work culture that empowers a diverse team to do their best work.

IDinsight is committed to non-discrimination in our recruitment, employment practices, and organizational culture, regardless of people’s age, disability, gender, gender identity, genetics, national origin, race, color, religion or belief, sexual orientation, protected veteran status, or any other characteristic or status protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.