LA28 does not provide relocation assistance.
The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.
LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.
The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.
The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.
Values and Behaviors:
- Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
- Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
- Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
- Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
- Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
- Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo
Operations Manager, Event Visitor Services:
The Operations Manager, Event Visitor Services (EVS) will report to the Head of EVS and serve as a key liaison between the EVS function and other LA28 departments. This role is responsible for leading operational planning and execution for a designated geographic cluster of venues - including both competition and non-competition sites.
The Operations Manager, EVS will oversee planning efforts, guide on-the-ground teams, and ensure a seamless, high-quality experience for all Games visitors. This is a critical role in delivering an integrated operational strategy that aligns with broader Games-time objectives.
Key Responsibilities:
- Assist in the development of the Crowd Management plans, as well as the projects and process for access control and other operational activities EVS must deliver to Games clients, ensure the security and comfort parameters.
- Ensure that the Federal, Governmental and City laws about the queues and assessment priorities are being respected.
- Ensure effective functional areas integration, mainly with venue management, security, transport, ticketing, accreditation, spectator experience and workforce.
- Monitor, support, and advise the Operations Team throughout all the planning phases through Games Time operations.
- Monitor progress of the EVS Operational plans with a focus on risks.
- Oversee and input into the planning and implementation of Games time Workforce within their Operational area.
- Assist and monitor the employment for all EVS operational areas.
- Provide other additional duties as needed by LA28 EVS from time to time, which are consistent with the Operations Manager EVS role.
Experience:
- Planning management in sport events
- Management in customer services
- Team coordination - leadership
- Preparing operational documents
Background & Qualifications:
Critical Competencies:
- Computer Skills – Excel, Word,
- Excellent communication skills
Specific Skills:
- Analytical skills to assess information and contribute to service development initiatives
- Consultation skills to obtain information in respect of customer needs
- Excellent communication skills both oral and written
- Self-starter – Takes initiative to identify challenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challenges proactively
- Leadership – Ability to build, lead and motivate a diverse, high-performing team
Position Requirements
Physical Requirements and Working Conditions:
- Work is primarily performed in an office environment based out of the LA28 headquarters in Los Angeles.
- Occasional travel to venue sites across the Los Angeles region is required, including both competition and non-competition locations.
- May be required to navigate large venues or outdoor areas under varying environmental conditions, including heat, crowds, or loud environments.
- Ability to work extended hours, evenings, weekends, and holidays as needed during peak operational periods and Games-time.
- Must be able to use standard office equipment (e.g., computer) and effectively manage tasks in a fast-paced, dynamic setting.
Education:
- Bachelor's degree or relevant work experience
Submission Requirements:
The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.
LA28 does not provide relocation assistance.
LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.