Role Title: Operations Officer, Global Operations
Contract Type: Fixed Term
Reporting To: Associate Director, Latin America and the Caribbean (“LAC”)
Program/Department/Unit Name: Global Operations
Location: Bogota
Team Name: Global Operations
Role Purpose
This role plays a vital role in enabling the development, implementation, and monitoring of day-to-day operations, processes, and practices to provide visibility into the goals, progress, and obstacles of key initiatives across the organization. This role also will co-lead Global Operations’ work in supporting cultural transformation initiatives across the geographies where OSF does its work.
Key responsibilities
Reporting to the Associate Director, LAC, the Operations Officer’s key responsibilities are as follows:
Support the coordination of local requirements with local Operations Directors for all Operational activity e.g., events management, travel, HR queries, logistical onboarding of new starters etc.
Responsible (with the Associate Director of Operations) for understanding local requirements and support with location specific operational questions, issues, and requirements
Co-lead on the implementation and compliance of Global Operations policies and procedures in their location.
Lead on the management of contracts and vendors for local outsourcing where needed to ensure alignment with global policies.
Provide SHEQ (Safety, Health, Environment & Quality) Officer with location-specific support on health and safety activities.
Work closely with the Associate Director, responsible for overseeing the coordination of facilities management (where relevant) and lead in reviewing and processing facility management vendor invoices/reports, tracking budgets for outsourced facility management services, and maintaining accurate records of vendor contracts and service agreements.
Support the implementation of culture transformation initiatives across geographies
Co-lead with the assurance and review of local procurement and contracts prior to signing
Work closely with the Associate Director of Operations (and Front of House Supervisors, where relevant) in all aspects of budgeting, expense monitoring, and evaluation. This will require coordinating with Finance and answering budget related inquiries.
Serve as local signatory in various operational processes where required, including approving bank payments, processing vendor contracts or submitting documents related to local requirements.
The ideal candidate
Functional Competencies:
Have a basic understanding of real estate management principles
Previous experience working in a change management / transformational change focused environment
Ability to communicate clearly, efficiently and between audiences of varying seniorities
Experience managing contracts and vendor management
Basic understanding of local compliance and regulations
Ability to analyze complex data sets and draw insights to inform the local operations
Personal Competencies:
Organizational proficiency, being able to work across competing priorities while proactively responding to incoming requests/comms
Able to communicate appropriately across diverse audiences/stakeholders
Excellent written, verbal, organizational, analytical, and interpersonal skills; good listening and communication skills with sensitivity to cultural communication differences
Willingness to adjust working hours to include calls and discussions with colleagues and vendors located in various geographic regions
Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism, and social justice
Drives a customer service focused culture throughout the team to deepen relationships leveraging systems and knowledge
Ability to drive operational efficiency through building effective interpersonal relationships
Languages:
Fluent in the local language where the role is based and an excellent working knowledge of English. Additional fluency in Brazilian Portuguese is a plus.
What we offer
Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts.
Excellent benefits and perks to promote well-being and a healthy work-life balance, including:
Generous time off and flexible work arrangements.
Employer-paid health insurance *and dental plans for individuals and families (no employee contribution required).
Exceptional retirement savings plan (non-contributory for employees) and life insurance.
Progressive paid parental leave, reproductive and family planning support, and much more.
A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact.
Description of the organization
Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems.
Guided by our founder’s values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take.
Additional information
Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics.
We are committed to providing reasonable accommodations for candidates with disabilities.
Competitive rates of pay apply.
Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.
We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.