Product Manager - Operations and Enablement

Role Overview

We are seeking a Revenue Operations Systems Analyst to join our India-based team and take on the operational and administrative workload that supports our global B2B revenue technology stack. This is a hands-on, execution-focused role for a Salesforce Administrator who is eager to grow into business analysis and Revenue Operations.

Reporting to the Senior Revenue Operations Manager, you will play a critical role in freeing up our UK-based product and delivery teams to focus on strategic platform development, by owning day-to-day Salesforce administration, managing the Revenue Operations Slack support channel, and supporting business-facing projects across the organisation.

This role is well suited to someone with 1–4 years of Salesforce administration experience who is ready to broaden their remit into Revenue Operations and business analysis.

Key Responsibilities

Revenue Operations Support Channel

• Own and administer the Revenue Operations Slack support channel, acting as the primary point of triage for requests from Sales, Marketing, and Revenue Operations stakeholders.
• Assess, prioritise, and resolve incoming requests in a timely manner, escalating to senior team members where required.
• Maintain clear and consistent communication with requesters, ensuring transparency on timelines and outcomes.
• Identify recurring themes in support requests and proactively flag systemic issues or improvement opportunities.
• Produce quarterly cadence reporting on support request trends, recurring issues and adoption gaps to drive process adoption, user enablement, and continuous improvement initiatives. 

Salesforce Administration

• Manage day-to-day Salesforce Sales Cloud administration relating to troubleshooting issues and liaising with technical teams
• Maintain data quality, reporting accuracy, and platform reliability across the CRM.
• Work on gathering configuration changes and enhancements in line with agreed requirements and change management processes.
• Document enhancementsenhancments, configurations, and processes to ensure continuity and knowledge sharing.
  
  

Strategic & Business Project Support

• Support the Senior Revenue Operations Manager and wider team on strategic business projects, providing operational and analytical input.
• Help translate business requirements into structured system changes, working closely with stakeholders to understand workflows and needs.
• Contribute to backlog refinement, requirements gathering, and UAT activities as part of broader delivery efforts.
• Use data and platform insights to support prioritisation discussions and continuous improvement initiatives.
  
  

Stakeholder Collaboration

• Build strong working relationships with Sales, Revenue Operations, Marketing, and Technology teams across the UK and globally.
• Act as a reliable, responsive point of contact for CRM-related queries and operational needs.
• Support enablement efforts by producing clear documentation and system guidance for end users.

Required Qualifications

Experience

• 1–4 years of hands-on Salesforce administration experience, ideally within a B2B commercial environment.
• Demonstrable experience managing Salesforce Sales Cloud: user management, flows, validation rules, reports, and dashboards.
• Experience working with cross-functional stakeholders and managing inbound requests or support queues.
• Exposure to B2B sales processes including lead management, opportunity management, and pipeline reporting.
• Experience contributing to business analysis or requirements-gathering activities is advantageous.

Skills

• Strong Salesforce administration skills with a solid understanding of CRM configuration and data management.
• Clear communicator with the ability to manage stakeholder expectations and triage competing priorities.
• Organised, detail-oriented, and comfortable working independently in a remote-first environment.
• Data-driven mindset with an interest in continuous improvement and operational efficiency.
• Comfortable working across time zones, with strong written communication skills in English.

Nice to Have

• Salesforce certifications (Administrator, Sales Cloud Consultant, or Platform App Builder).
• Familiarity with sales engagement or enablement tools such as Salesloft or Highspot.
• Prior exposure to Revenue Operations or Sales Enablement team structures.
• Prior exposure to b2b Global Organisations. 
• Experience with Agile ways of working, including sprint planning and backlog management.

Why Join Us

• A clear growth path from Salesforce administration into business analysis and Revenue Operations.
• Direct mentorship from a Senior Revenue Operations Manager with a genuine interest in your development.
• High-impact, visible role supporting global revenue teams across a fast-moving technology stack.
• The chance to build deep expertise in a modern B2B sales technology environment at a globally recognised media brand.

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