Public Health Officer – National Post - Lebanon - North

Under the supervision and guidance of the Health Program Coordinator, the Public Health Officer will ensure the right level of support and supervision to the Health Care Facilities supported by RI in Tripoli (North) and Berqayel (Akkar). The Public Health Officer leads a team of 4 CHWs and will work closely with the Field Medical Coordinator, Nutrition Coordinator and Case Managers to ensure the continuing integration of RI’s activities at the health facilities.

Key responsibilities

Accountability and Complexity

• The position requires a high level of independence and problem-solving skills
• The job holder will have some decision-making authority within the scope of his/her job description; however, he/she needs to discuss decisions with the Health Program Coordinator
• The job holder needs to have a high level of communication skills and teamwork capacity
• The job holder needs to have an excellent attention to detail and work organization
• The job holder should demonstrate a high level of cultural sensitivity, professionalism, politeness and objectivity when dealing with the beneficiaries under all circumstances.

Health Facilities Supervision

• Represent RI at the supported facilities (PHCs) and ensure efficient communication with the PHC Managers.
• Coordinate and support the implementation of Primary Healthcare Centers programs in alignment with national guidelines and protocols (LPSP)
• Provide technical support and guidance to health staff at RI-supported PHCCs to ensure delivery of quality health services, aligned with program plans
• Monitor and report gaps in essential supplies, equipment, medicines, and service-delivery materials at supported facilities, and follow up the Health Program Coordinator and Program Manager as required.
• Collect means of verification and essential paperwork from the facilities and ensure transparent and accurate billing of patients and RI.
• Analyze health data using Microsoft Excel and other Office tools to inform program planning and decision-making.
• Conduct routine data-quality checks, verify means of verification, monitor progress against project indicators and facility targets, and ensure confidential and accurate handling of beneficiary and service-delivery data.
• Develop a capacity building plan for the supported PHC staff, organize training and on-the-job coaching accordingly.
• In coordination with the Quality Control Officer and Field Medical Coordinator, assist in the development of an improvement plan for the supported health facilities to improve the quality of services provided and follow up on the implementation plan accordingly.
• Monitor Primary Healthcare Satellite Units (PSUs), ensuring adequate staffing, consistent attendance at shelters, and high-quality medical service delivery.
• Support communicable disease surveillance, outbreak preparedness, early warning alerts, and timely reporting of unusual health events in coordination with PHCCs, PSU teams, the Field Medical Coordinator, and relevant public health authorities.
• Support PSU teams in planning, organizing, and improving their service provision.

Team Management

• Follow up and supervise the daily work of four CHWs and provide the needed guidance. The job holder must ensure that the behavioral and technical competencies of the team as demonstrated on the field with the beneficiaries are up to the expectation of Relief International and in alignment with RI’s code of conduct.
• Set monthly targets
• Conduct Field Visits with the CHWs to monitor their work and interaction with beneficiaries while providing constructive feedback and support.
• Build the capacity of the CHWs for active participation and control of communicable diseases, safe identification and referrals of GBV survivors and Mental Health illnesses, and malnutrition in their communities.
• Ensure CHWs understand and apply safeguarding, PSEA, confidentiality, informed consent, safe identification, and referral protocols, and immediately escalate any safeguarding, protection, or serious incident concerns through RI’s approved reporting channels.
• Ensure that the CHWs demonstrate a high level of professionalism while working or coordinating with beneficiaries, their family members, and any internal or external party; any incident or work-related conflict should be immediately reported by the team to the Public Health Officer.

Coordination and Reporting

• As needed, represent RI in external meetings in BML or North area including Health working Group and other ad hoc meetings.
• Follow up on the daily implementation of the project activities and report any challenges to the Health Program coordinator.
• Coordinate internally with Supply Chain and Operation, Finance, Award and Partnership, MEAL and Safeguarding and accountability departments.
• Coordinate with the Nutrition Coordinator and Mental Health colleagues to ensure necessary capacity building is delivered to RI’s team and referral process is error-free.
• Perform any other tasks related to the project when requested by the Program Manager.
• The Job holder should ensure that any gaps, delays and concerns regarding implementation are directly reported to the program Manager to identify corrective actions accordingly.

Behavior and conduct:

• Ensure adherence to Protection and Safeguarding policies, maintaining confidentiality, promoting a safe space for beneficiaries, and adhering to RI’s standards and code of conduct at all times.
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional
• Reports any concerns

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.