Quality Control Officer (part-time) - National Post - Lebanon - Beirut

The Quality Control Officer, under the supervision of the Health Program Coordinator, will be responsible for managing the Quality Improvement Plans for RI’s supported Primary Health Care Centers (PHCC) in the Beirut, Bekaa and North. The Quality Control Officer will oversee the quality of services provided at the PHCC in accordance with an action plan and checklist against quality indicators. This position is a critical function within a project designed to support primary and secondary health care for communities.

Key responsibilities

Accountability and Complexity

• The position requires a high level of independence and problem-solving skills

• The job holder will have some decision-making authority within the scope of his/her job description; however, he/she needs to discuss decisions with the Health Program Coordinator

• The job holder needs to have a high level of communication skills and team work capacity

• The job holder needs to have an excellent attention to detail and work organization

Health Facilities Supervision

• Work closely with the PHCC staff to develop Quality Improvement Plans based on the needs and requirements of the center.

• Improve Standard Operating Procedures (SOPs) at the PHCC in alignment with MOPH SOPs, developing and implementing the right system to check and reinforce accurate documentation for effective and efficient implementation of the project.

• Identify, document, and promptly escalate patient-safety incidents, serious complaints, clinical-quality gaps, infection prevention and control risks, and safeguarding concerns to the Health Program Coordinator and relevant RI focal points, ensuring timely corrective action and follow-up.

• Ensure the implementation and maintenance of quality improvement processes at the PHCCs, including monitoring and following up on corrective action plans as needed. The Quality Control Officer will also evaluate patient satisfaction survey results and address patient complaints, providing recommendations for corrective measures and improvement strategies.

• Ensure confidentiality and secure handling of patient, complaint, facility, and quality-monitoring data in line with RI data protection procedures, informed consent principles, and relevant national requirements.

• Engage directly with staff at the PHCC to review clinical guidelines and protocols in accordance with MOPH and international standards. Ensure compliance with the SOPs to minimize risk areas or gaps in the implementation procedures, regularly monitoring progress.

• Monitor adherence to infection prevention and control, hygiene, triage, medical waste management, and patient-flow standards at supported PHCCs, and follow up on corrective actions with PHCC management.

• Regularly monitor the progress of the PHCC towards achieving improvement action plans, supporting them to meet quality indicators.

• Complete a Performance-Based Financing (PBF) scoresheet and Quality Improvement Plan (QIP) for the PHCC on a quarterly basis.

• Prepare Purchase Requests in reference on the PBF scores for the PHCC on a quarterly basis.

• Conduct weekly field visits with the RI health team to the PHCCs.

• Provide on-the-job training to staff at the PHCC to fill the gaps identified in the quality improvement plan.

• Participate with RI’s health team in assessing new health facilities and identifying potential PHCCs for support.

Behavior and conduct

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies

• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional

• Reports any concerns

Coordination and Reporting

• Prepare regular quality-monitoring reports, including analysis of PBF scores, QIP progress, patient feedback, complaints trends, corrective actions, and unresolved quality gaps, and share them with the Health Program Coordinator within agreed deadlines.

• Follow up on the daily implementation of the project activities and report any challenges to the Health Program Coordinator.

• Coordinate internally with Supply Chain and Operations, Finance, MEAL and Safeguarding and accountability departments.

• Coordinate with the Nutrition Coordinator and Mental Health colleagues to ensure necessary capacity building is delivered to RI’s team and referral process is error-free.

• Perform any other task related to the project(s) when requested by the Program Manager.

• The Job holder should ensure that any gaps, delays and concerns regarding implementation are directly reported to the program manager to identify corrective actions accordingly.

Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor’s degree in nursing, Public Health or other health background,

• At least two years of related experience,

• Experience working with and knowledge about the primary health care system in Lebanon,

• Knowledge of accreditation and quality standards relevant to Lebanon,

• Share the humanitarian mission of the organization,

• Ability to establish a confidential relationship with PHC coordinators (MOPH) and Physicians at cadastral level in his/her area.

• Ability to represent RI in meetings and workshops.

• Knowledge of best practices for prevention, diagnostic and treatment methods

• Excellent communication and interpersonal skills

• Self-motivated and initiative taker

• Good report writing skills.

• Excellent skills related to Microsoft Office

• Fluency in spoken and written Arabic and working proficiency in English.

• A valid driving license is mandatory

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.