FTC until March 2027 What the hiring manager says “This role is a great opportunity for someone who is passionate about driving digital inclusion and digital financial inclusion for women in low- and middle-income countries. As a Senior Insights Manager, you will lead research projects that truly drive impact on the ground, identifying the key barriers to digital inclusion for women, and informing large-scale initiatives to address those barriers. The role offers an exciting and varied mix of primary research projects and industry engagement, providing unparalleled access to key industry players across Africa and Asia, and the opportunity to shape the agenda of an industry that has a profound impact on the lives of millions of women.” Abi Gleek – Insights Director About the Team The GSMA Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. Connected Women aims to reduce the gender gap in mobile internet and mobile money services and unlock significant commercial opportunities for the mobile industry and socio-economic benefits for women. For more information, please visit: www.gsma.com/connectedwomen Connected Women sits within the Mobile for Development (M4D) team, a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to prove the power of mobile in emerging markets. About the Role As Senior Insights Manager, you will shape and deliver thought leadership pieces on the digital inclusion and digital financial inclusion of women in low- and middle-income countries. This will include quantifying the gender gap, understanding the barriers to women accessing and using mobile internet, and assessing effective initiatives to drive adoption and usage. Bringing together quantitative and qualitative research, you will shape insights and recommendations on how to address the gender gap and identify opportunities to drive social and commercial impact. A major highlight of your role will be developing and authoring the annual flagship Mobile Gender Gap Report. You will also produce best-in-class succinct case studies and briefs on key themes, such as tech-facilitated gender based violence, to establish the GSMA as a thought leader in digital inclusion. About You The right candidate will take an evidence-based approach to produce robust and impactful thought leadership content, drawing on a solid foundation of research and evaluation expertise, as well as knowledge and understanding of conducting research with a gender lens. You will be excited to join a diverse team that shares a passion for the ways mobile technology can empower underserved populations, especially women. You must have the right to work in the UK. Capabilities: Research expertise Experience of developing primary research projects in low- and middle-income countries, including developing research frameworks, methodologies and data collection tools. Experience of procuring external research agencies and of managing them to deliver high-quality deliverables. Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers. Demonstrated ability to analyse large quantitative data sets using SPSS or STATA. Experience and familiarity with qualitative research methods using a range of tools. Excellent analytical skills, including the ability to isolate and translate problems/requirements into analytical frameworks. Thematic understanding Knowledge of key issues and the barriers facing underserved populations, especially women, in accessing and using technology. Genuine interest in driving mobile internet adoption and use in low- and middle-income countries, including an understanding of the commercial and social benefits. Communication Fluent and compelling written and oral communications skills in English, including an ability to articulate often complex issues in plain language, without losing the important points. Ability to synthesise thought leadership deliverables into succinct key messages, and to create bespoke storylines tailored for different audiences and objectives. Ability to present persuasively and negotiate programmatic actions with key stakeholders. Relationship management, teamwork and collaboration Demonstrated experience in establishing and managing productive work relationship with stakeholders at all levels, including C-level. Experience of delivering results both through individual contribution and through culturally diverse, collaborative teams. Previous experience of coaching and managing others. Personal qualities A self-starter, highly motivated to develop initiatives and drive through to completion. Able to work independently with an entrepreneurial, creative, can-do orientation. Excellent cultural awareness and a desire to work with teams around the world. Experience of working in low- and middle-income countries. Conscientious, with high personal standards and attention to detail. Desirable capabilities: Experience and familiarity with the mobile industry and international development sector Experience working with the private sector and a good understanding of the commercial interests of mobile operators Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard. About the GSMA The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach. Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users. Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis. We invite you to find out more at gsma.com.