Specialty Care Navigator, Trauma

We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support adult and adolescent members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the clinical lead of the Trauma Specialty Care Program, the Trauma Specialty Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program. The role may also support teens 13 to 17 and their caregivers.

This is a full time position that is fully remote. The primary shift for this position is Monday-Friday, 9-5pm PT. 

What you’ll do: 

• Developmentally appropriate telephonic and telehealth screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s or family’s needs and provide support as they set goals.
• Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care.
• Employ motivational interviewing to assist members in engaging in care.
• Identify an appropriate level of care, facilitate referral, and coordinate care with Spring Health providers and, when needed, community resources and schools.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• Balance time with the adolescent and caregivers (individual and joint conversations) to support the family system while honoring the teen’s voice.
• As necessary, provide in-the-moment support and developmentally appropriate safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members, caregivers, and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• Maintain high member satisfaction, as measured by survey responses.
• Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate.
• Triage and enroll members into appropriate LOC, based on presenting problems and goals.
• Outreach adult members via phone and email to schedule triages.

What you’ll bring:

• Independent clinical mental health license firmly required (LCSW, LMFT, LPC, or equivalent).
• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma in adult and adolescent populations in outpatient or intensive outpatient settings.
• Experience with motivational interviewing, diagnostic assessment, and triage.
• Knowledge of phased-based trauma treatment models and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc).
• Experience working with parents and caregivers, including providing psychoeducation, motivational work, and collaborating with families to support the adolescent’s treatment and overall wellbeing when the teen is the identified patient.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Experience working with diverse populations.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

Bonus qualifications

• Bilingual
• Trauma specific licensure or certifications

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits.  Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.