Staff Product Manager, Payments (Ledger & Payouts)

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

We’re looking for a Staff Product Manager to lead our Payments Ledger & Payouts platform—the financial backbone of GoFundMe. This role sits at the intersection of financial infrastructure, customer trust, and global scale—owning the systems that track, control, and disburse billions of dollars across our platform.

You will define and drive the strategy for our unified ledger and funds-out ecosystem, enabling faster, more reliable payouts while unlocking new financial capabilities like wallets, international disbursements, and embedded financial products. Your work will directly impact trust, reliability, and the future of financial services at GoFundMe.

Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week.

What You’ll Do

• Own the financial backbone of the platform
  Lead the vision and strategy for GoFundMe’s ledger and payouts infrastructure, ensuring a complete, accurate, and auditable source of truth for all money movement across the ecosystem—from donations to disbursements, refunds, and chargebacks.
• Build for scale, reliability, and global expansion
  Design and evolve systems that support multiple processors, settlement models, currencies, and geographies—enabling seamless global payouts and expansion into new markets.
• Unlock new financial capabilities
  Drive platform investments that enable faster withdrawals, international payouts, wallets, remittances, and new payout methods—creating both improved user experiences and new revenue opportunities.
• Strengthen trust through financial accuracy and controls
  Partner closely with Risk, Compliance, Legal, and Finance to ensure strong financial controls, auditability, and regulatory readiness—while reducing failures, delays, and manual intervention in payout flows.
• Operate with end-to-end ownership
  Lead from problem definition through delivery, optimization, and scale—bringing clarity to complex, ambiguous problem spaces and driving disciplined execution across teams.
• Influence across the organization
  Collaborate across Payments, Identity, Risk, and platform teams to align on strategy and dependencies—serving as a unifying voice across highly interconnected systems.
• Leverage data, systems thinking, and AI
  Use data, experimentation, and modern tooling—including AI—to accelerate decision-making, improve system design, and identify opportunities for optimization across the payments lifecycle.

Impact You’ll Drive

• Improve payout success rates, speed, and reliability at scale
• Enable new financial products and revenue streams through modern infrastructure
• Reduce operational complexity and manual intervention across payments workflows
• Support international expansion with flexible, scalable systems
• Strengthen user trust through accurate, transparent, and auditable financial systems

The ledger and payouts platform is foundational to GoFundMe’s future—from powering today’s donation flows to enabling tomorrow’s wallets and embedded financial services.

You might thrive in this role if you:

• Bring 8+ years of product management experience, including ownership of complex platform or infrastructure products
• Have deep experience in payments, fintech, or financial systems (e.g., ledgers, payouts, settlement, reconciliation)
• Think in systems—able to connect technical architecture with user and business outcomes
• Are comfortable operating in highly ambiguous, high-stakes environments with significant cross-team dependencies
• Excel at influencing across Engineering, Finance, Risk, Compliance, and Legal without direct authority
• Are highly analytical and use data to inform decisions, define success, and drive outcomes
• Are AI Powered and actively use AI tools to accelerate work across the product development lifecycle - from discovery and synthesis to PRDs, experimentation, and iteration
• Leverage tools like Cursor and other AI-assisted workflows to improve speed, clarity,
• Care deeply about trust, accuracy, and building reliable systems that operate at scale

What You Bring

• Proven track record of defining and scaling platform products or financial infrastructure with measurable impact
• Strong understanding of money movement, payment systems, or financial controls (e.g., pay-ins, payouts, processors, reconciliation, or compliance)
• Ability to work closely with engineering teams on complex, distributed systems
• Strategic thinking paired with strong execution—able to translate vision into clear plans and outcomes
• Exceptional communication skills, with the ability to align teams and influence senior stakeholders
• Comfort balancing customer needs, technical constraints, and business goals in decision-making
• Hands-on experience using data and modern tooling (including AI) to improve speed and quality across the product lifecycle

Nice to Have

• Experience building or scaling ledger systems or financial accounting platforms
• Background in global payments, marketplaces, or multi-sided platforms
• Familiarity with regulatory and compliance frameworks in fintech
• MBA or technical degree

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $181,000- $240,000 + equity + benefits.  The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected]. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.