T-ISAC Engagement Manager

Department: Technology

Team: Security

Location: London with hybrid ways of working

Position type: 3 month initial short-term contract, (via Umbrella only)

What the hiring manager says

This role is at the heart of how we grow and energise the global T‑ISAC community. We’re looking for someone who loves building relationships, understands how to drive engagement and can confidently champion the value of intelligence sharing across the telecom ecosystem. T‑ISAC succeeds when our members feel supported, connected and empowered to contribute and this role is central to making that happen.

You’ll be the bridge between our members and the operational teams, ensuring every organisation in the community gets the most out of the T‑ISAC service.

If you thrive in people focused roles, enjoy leading discussions and events and want to help strengthen the security of the global telecom industry, this is a fantastic opportunity to make real impact from day one.

Agwu Nwoke, Industry Security Programme Director

About the Team

The GSMA Industry Security Team is the mobile industry’s focal point for the mobile network security. The team is responsible for co-ordinating GSMA member security working groups, leading industry wide security initiatives and engaging with global regulators to ensure security is an enabler and not a barrier to next generation mobile services.

The team is responsible for a number of industry wide cybersecurity schemes including:

• Telecommunications Information Sharing and Analysis Center (T-ISAC).

• Mobile Co-ordinated Vulnerability Disclosure (CVD).

• Network Equipment Assurance Scheme (NESAS).

Working within T-ISAC, as the T-ISAC Engagement Manager, you will help grow and strengthen a high trust global security community that drives collaborative defence and industry wide protection.

If you have a passion for cybersecurity and intelligence, T-ISAC invites you to join our global team in securing the future of mobile security. The team also undertakes industry research, analysis and event activities both independently and in partnership with other GSMA teams and GSMA member working groups.

About the GSMA T-ISAC

The Telecommunication Information Sharing and Analysis Center (T-ISAC) is the cybersecurity threat intelligence community for the telecommunication industry, dedicated to facilitating collaboration and intelligence sharing among mobile network operators, mobile virtual network operators and industry stakeholders. T-ISAC provides GSMA members with critical cyber threat intelligence, fostering a trusted environment where telecommunication stakeholders can proactively address cybersecurity threats and reduce risks through the development of best practices. By uniting telecommunication MNOs, MVNOs, manufacturers, service providers and industry in a shared mission, T-ISAC enhances the mobile ecosystem’s resilience against cyber threats. For more information, visit www.gsma.com/T-ISAC.

About the Role

The T-ISAC Engagement Manager is responsible for driving member acquisition, member engagement, adoption and utilisation of the T-ISAC service. Applying your account management experience, this role will act as both a relationship builder and a community evangelist, ensuring that T-ISAC members extract maximum value from the service and remain active contributors to the global telecommunications threat intelligence community.

This role drives member participation, adoption and utilisation of T-ISAC services while showcasing the value of collective defence.

You will drive the vision, development and growth of the T-ISAC community, serving as part of the principal representatives of T-ISAC to its members. You will support their journey, encourage active contribution, host interactive sessions and ensure T-ISAC remains a trusted, high value resource for cybersecurity professionals across the telecom industry.

This role is central to strengthening collaboration across the ecosystem, building trust based relationships, driving meaningful participation and supporting members in operationalising the intelligence T‑ISAC produces. The ideal candidate blends strong communication and stakeholder management skills with a passion for security community building.

Key Responsibilities

Member Engagement & Relationship Management

• Serve as the primary relationship owner for T-ISAC members, acting as their trusted point of contact.

• Understand member needs, priorities and challenges; translate these into actionable improvements or support.

• Develop tailored engagement plans to increase participation, contribution and platform utilisation.

• Maintain regular touchpoints with members through calls, check-ins and structured engagement activities.

Community Building & Evangelism

• Advocate for T‑ISAC participation across the global telecom ecosystem, promoting the value of collective defence.

• Deliver compelling presentations, briefings and demos to raise awareness and encourage adoption.

• Support outreach to prospective members, partners and strategic stakeholders.

Events, Webinars & Working Groups

• Host and coordinate:

  • Regular webinars

  • Member discussion forums

  • Special interest working groups

  • Best practice sharing sessions

• Drive attendance, participation and post event follow up to maintain momentum.

• Facilitate open, trusted discussions and encourage contributions from across the member base.

Engagement Analytics & Reporting

• Track member activity, contribution levels and platform usage metrics.

• Identify inactive members and implement targeted re‑engagement strategies.

• Produce engagement dashboards and insights for GSMA leadership, highlighting trends, challenges and opportunities.

Business Development & Growth

• Support recruitment of new T-ISAC members and strengthen relationships with prospective organisations.

• Drive T-ISAC member acquisition.

• Identify opportunities to expand T‑ISAC offerings, services or collaborative initiatives.

• Work with internal teams to align business development efforts with T‑ISAC’s strategic roadmap.

Operational & Strategic Support

• Work closely with T‑ISAC analysts, platform engineers and the Industry Security team to ensure member requirements inform technical and operational decisions.

• Contribute to improvements in workflows, governance and community practices.

• Support the evolution of T‑ISAC strategy, ensuring it remains aligned with member expectations and industry trends.

About You

You are an engaging communicator, a natural relationship builder and someone who thrives in community focused roles. You enjoy working with a diverse, global membership base and are passionate about helping organisations get the most value from shared cybersecurity initiatives.

You bring enthusiasm, professionalism and a proactive mindset exhibiting qualities essential for strengthening a high trust, high impact global security community. These traits align with the leadership, collaboration and stakeholder management capabilities highlighted across T‑ISAC and Industry Security Team roles.

You will have proven knowledge and expertise in Intelligence, Cybersecurity, Data Analytics or a related field (equivalent experience will be considered), as well as experience working with ISACs or other information sharing organisations.

About your skills

The ideal candidate will also possess a combination of the following skills and capabilities:

• Stakeholder Management – you will need to have strong stakeholder management skills and the ability to build trust across diverse organisations. (essential)

• Communication - excellent communication, presentation and facilitation skills. (essential)

• Project Management – an ability to manage multiple relationships simultaneously and prioritise effectively. (essential)

• Teamwork - a collaborative mindset and ability to work effectively in a global, distributed environment. (essential)

• Influence - experience influencing and driving product or service adoption within a membership based community. (preferable)

Essential

• Proven experience in business development, account management, community management or member engagement roles.

• Experience hosting webinars, events or large collaborative sessions.

Desirable

• Experience working in cybersecurity, telecoms or threat intelligence environments.

• Knowledge of ISACs, CERTs or other information sharing communities.

• Understanding of telecom security challenges, threat landscapes or operational practices.

• Familiarity with collaboration tools, community engagement platforms or CRM solutions.

Preferable

• Ability to translate technical concepts into clear value propositions for non technical stakeholders.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [email protected] with your request.

Contract type

Worker type

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.